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Returns & Exchanges
At Dermalogica, we want you to be completely satisfied with your skincare journey. If a product does not meet your expectations, you may return it within 30 days of purchase for a full refund or exchange.
1
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to begin the process.
2
Prepare the Package
Securely pack the items in their original packaging, ensuring all caps are tightened to prevent leakage during transit.
3
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
4
Drop Off and Track
Take your package to any authorized carrier location and keep your tracking receipt until your refund is processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing